Our Terms Of Business

Any questions regarding payments or warranty can be found here

Terms of Business in your engagement with Louis Thomas & Co Ltd T/A myhomehero.today

For the purposes of these Terms of Business (hereinafter, “Terms”), “us” or “we” shall refer to Louis Thomas & Co Ltd. and “you” shall refer to you, our customer. You have requested that we undertake certain works for you and, by allowing us to proceed with those works, you are indicating your agreement to the terms set out below.

Client Obligations

      1. if you and we agree that you will be responsible for providing the measurements for some or all of the materials and/or products needed for the works, you alone will bear the cost of replacing the said materials and/or products in the event the measurements are incorrect;
      2. if you and we agree that you will be responsible for providing some or all of the materials and/or products needed for the works, you alone will bear the cost of replacement in the event the said materials and/or products turn out to be faulty and/or unsuitable;
      3. you will inform us, prior to the works commencing, of any hazards or potential hazards known or suspected in or around the premises where the works are due to be carried out;
      4. you will grant us access to the premises where the works are to be carried out and will ensure that all necessary consents, permissions and licences, if any, have been obtained in advance of the works commencing;
      5. you will ensure the safe and secure storage of any materials and/or equipment left (with your permission) at the premises during the works, and will be accountable to us for any loss of or damage to such materials and/or equipment;
      6. without prejudice to 4(i) and 4(iii) below, you will (unless included as part of the quotation) be responsible for any necessary improvements to and/or redecorating of the premises following the completion of the works.
      7. adequate access to rest room facilities and clean drinking water will be made available where possible.
      8. the customer agrees to dispose of any left over waste and/or any parts and equipment that has been removed or replaced during installation or rectification.
      9. Work areas shall be clear and accessible prior to our arrival.

Supplier Obligations

      1. we will undertake the works with all due care, skill and diligence, will complete the works within a reasonable timeframe, and will ensure that we comply at all times with all applicable laws and regulations;
      2. we will supply materials and/or products needed for the works (if any) that are of high quality and, without prejudice to 3(i) above, will take full responsibility for replacing any materials and/or products that prove to be faulty or substandard;
      3. we will take good care of your property, furnishings and wall coverings and, on completion of the works, will remove any resulting waste material;
      4. we will supply one or more, as necessary, of our dedicated team to undertake the works for you. Unless agreed otherwise, the person(s) supplied will be at our discretion and may or may not be the same as the person(s) who provided you with the original estimate and/or quote;
      5. we confirm that we hold, and will continue to hold, a valid and current Public Liability Insurance Policy and, where relevant, Employers Liability Insurance Policy.

Materials and Products

For the avoidance of doubt, all materials and/or products supplied and delivered to you during the course of the works shall remain the property of Louis Thomas & Co Ltd, until such time as the works have been paid for in full by you, following receipt of our invoice. Title to such materials and/or products will transfer to you only when full payment has been received by us.

Assumptions

We assume that your existing installation is fully operational and in a state of adequate repair. In such circumstances whereby this is not the case or where the installation does not meet current guidelines and minimum regulations work may not not be able to proceed and/or additional works may be required.

Legislation

As an accredited electrical contractor approved by a third party governing body we have specific standards and procedures we must follow. We are required to carry out checks of your installation prior to proceeding with the new installation. These include but are not exclusive of checking main earth bonding and confirming suitability of existing installation for works to be carried out. In the event of non compliance further work may need to be carried out by a contractor of your choosing.

Force Majeure

Neither party shall be held liable for any delay or failure in fulfilling their obligations under these Terms where such delay or failure results from circumstances beyond that party’s control (including, but not limited to, an act of God, fire, act of government or state, prevention from or hindrance in obtaining any raw materials, energy or other supplies, industrial action or labour disputes of whatever nature, and any other reason beyond the control of that party). We shall endeavour to meet booking times provided however we operate to a mandatory two hour buffer period from the time applied.

Cancellation

Should you wish to cancel the contract between us in respect of the works, you have (in accordance with the provisions of the Consumer Contract Regulations 2013) four hours in which to do so following your booking being accepted. You are obligated to pay for any cost’s incurred during the 4 hour barrier, if any.

Booking Times

Although we endeavour to meet all our quoted time slots as booked by you, external circumstances can impede on the delivery of such timescales. We ask for a two hour allowance from the quoted time to allow for these external influences.

Product Description

We will do our utmost to describe goods and services to the best of our abilities. In the rare case you are unsatisfied or misinterpreted such description we will do our best to come to an amicable agreement with the customer which will enumerate both parties.

Payments

All deposits are payable before works commence and all remaining balances are payable immediately upon completion. Our employees all carry card readers and have been permitted to accept cash on the company’s behalf. Failure to pay will result in a chain of actions that will after 7 days result in our lawyers being notified and legal proceedings being prompted.

Landlord Payments

Invoices are will be made payable within five working days of the installation. Only after full payment has been acquired shall any relevant certification or documents be handed over to the client.

Deposits

We require a deposit payment to safe guard your booking prior to any tradesperson arriving on site. Deposits are fully refundable prior to the four hour cancellation policy after which any cost’s and loss of earnings are deducted from the payment before being returned.

Subscription

Any subscription taken by you for a service we provide will comply fully with these terms. Failure to pay your subscription amount at the times they fall due will result in your package being cancelled within a two week period. If you would like to cancel you can do so through your customer portal or by opening a support ticket with us which is available at https://myhomehero.today/contact.

Complaints

We hope and expect that you will have no cause to complain about any aspect of our service. If, however, there is anything at any point that does not meet your expectations, please do not hesitate to let us know and we will do our utmost to make things right. In the event of a complaint please raise a ticket at https://myhomehero.today/contact.

Warranty

Louis Thomas & Co provide a three year workmanship warranty on all services. Please refer to manufacturers product related warranty policy for any products you purchased. If after the workmanship warranty expiration a product shall become faulty a new charge (subject to your approval) shall be applied to the services provided to rectify such problem. The rate applied will be the displayed rate of our services at any given time.

MRS MICHELE TANNOCK
MRS MICHELE TANNOCK
6. December, 2020.
Verified
John installed new electric heaters and a new board in my home. He kept me upto date with supply and installation of heaters and was super friendly and easy to chat to. John was punctual,efficient and very tidy. I would highly recommend him for any of your heating/ electrical needs.
Armelle Murray
Armelle Murray
30. November, 2020.
Verified
John was super friendly and efficient. He updated my fuse board and made a really tidy job. All communication was really prompt which I appreciated and he was flexible to my schedule for when the work was carried out. Would easily recommend My Home Hero!
John Russell
John Russell
22. November, 2020.
Verified
Excellent job. Fast, friendly service. Good advice given. Will definitely use again and would recommend to others.
Raymond Paterson
Raymond Paterson
18. November, 2020.
Verified
Epic work completed by John! Very satisfied with the outcome, exactly how I wanted my new smart CCTV flood light, John was very friendly and knowledgable, arrived early to crack on and completed the job fast, would highly recommend.
Liz
Liz
19. October, 2020.
Verified
We contacted John about some work in 2 rented properties and he turned up when he said, was polite and courteous and charged what was agreed. Would have no hesitation in recommending him and myhomehero.today will be our go to electrician from now on.
Maureen Grimshaw
Maureen Grimshaw
15. October, 2020.
Verified
Excellent service, fitted outside lights and replaced trip switch, polite and very helpful.
Jane Buchan
Jane Buchan
12. October, 2020.
Verified
Absolutely brilliant service. Fast, efficient and friendly. John turned up on time, and the job was done expertly and such a quick turn around. He also went above and beyond in advising us on the best solution for the work needing done. The cost was also very reasonable too. I'm really chuffed - having dealt with a lot of tradesman i would certainly choose John first. Thanks for a great job, well done.
Adam
Adam
2. October, 2020.
Verified
John fixed a persistent electrical fault with my oven. Very professional service and high quality work - highly recommended!
Martin
Martin
1. October, 2020.
Verified
First Class Service,I highly recommend My Home Hero. In the future I will certainly use them again.
John Smith.
John Smith.
16. September, 2020.
Verified
Very simple to book prompt service first class workmanship would highly recommend
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