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FAQ2021-01-06T08:24:42+00:00

All Of Your FAQ's

We have bundled all the electrical FAQ's we are asked most often and put them in a nice easy display so that you can find the FAQ answers you are looking without any problems. If there is a FAQ you would like an answer too why not post it on the Ask An Expert page?

AFDD. Is it worth it just now?2021-01-11T11:42:31+00:00

AFDD – Arc fault detection devices are currently very expensive however the price should drop soon with mass roll out. Buy them then.

Are your card readers safe?2021-01-18T13:13:04+00:00

Yes. We only use large, recognised companies to carry out our payment facilities. Our card readers are issued by Square & SumUp who are authorized by the FCA.

Are your fire alarms interlinked?2020-10-26T14:59:29+00:00

Yes. We only install premium ten year lithium ion detectors and all the devices we supply are RF interlinked. This means if one device is triggered all sirens within the system will sound at the same time.

Can I book multiple appointments at the same time?2020-12-01T08:49:04+00:00

Unfortunately at the moment you have to book your electricians appointments one by one. We are working on this and you should see an update to the site in the near future.

Do I need a plumber to install my shower?2021-01-06T08:37:18+00:00

No, all of our electricians are fully trained in house and by electric shower manufacturers to handle the plumbing side of electric shower installation

Do i need to supply my own electric heaters?2020-10-26T15:00:25+00:00

Yes. We do not carry electric radiators due there size. We will install any electric radiator of your choice but advise you to pick one you prefer.

Do you conceal the TV cables?2020-10-26T15:00:41+00:00

Yes. We carry curved trunking in all our vehicles. The trunking can be decorated over when we are finished. If you would like cables embedded into your wall we can also do this for you however please remember you may need a plasterer afterwards.

How do I know if my fuseboard needs upgrading?2020-10-26T14:59:38+00:00

Any visible damage is usually the easiest way to determine if your fuseboard has seen better days however there is a lot of things you cannot see. We advise having your home electrics checked first before commencing with any upgrades.

How long does an EICR take?2020-12-01T08:45:21+00:00

An EICR will generally take two to three hours to carry out dependant on the size of your home and how many circuits are on the fuseboard or fuseboards.

How long does installation take?2020-10-26T15:01:29+00:00

Every electrical job that we do is different and so are the times. However you can find the average time it takes to carry out each service on our booking page https://myhomehero.as.me/

How long will it take to replace my electric heating?2021-01-25T10:17:34+00:00

Electric heating can usually be replaced in a day with no problems.

How much does it cost?2020-10-26T15:01:23+00:00

All our prices are displayed on our website. Click the service you want from the list below and we will take you their:

1.Hourly Fee

2. Fuseboard Upgrade

3. PAT Testing

4. Home Electrical Testing

5. Smart Heating Control’s

6. Sockets And Lighting

7. Shower Installation

8. Appliance Installation

9. TV Installation

10. Electric Heating Installation

11. Fire Prevention

How quick can you be with us?2020-10-26T15:00:32+00:00

We can usually be with you in as little as a couple hours.

Is the booking system easy to use?2020-10-26T14:59:59+00:00

Yes. We have made sure that the booking system can be navigated and used by even people who aren’t all that tech savvy.

The electrical service I am looking for is not shown on your site!2020-12-11T09:18:35+00:00

We are constantly adding electrical services to our fixed price menu however if there is something you need but cannot find then please get in touch and we can discuss this matter with you directly. It’s worth bearing in mind that most jobs can fall into our hourly electrician call out package.

What appliances do you install?2020-10-26T15:00:15+00:00

We can install a variety of appliances. Our most common installations include washing machines, dishwashers, cookers, extractor fans, electric hobs and water heaters.

What areas do you cover?2020-10-26T14:59:11+00:00

We cover all of South Lanarkshire and some surrounding areas. Our electricians are ready and on hand to travel to Lesmahagow, Forth, Lanark, Biggar, Carnwath, Carluke, Hamilton, Motherwell, Larkhall, Kirkmuirhill, Wishaw and many other town’s. If you are unsure you can get in touch here.

What happens if the job takes longer than expected?2020-10-26T14:59:45+00:00

Fixed price means fixed price. If the job takes longer than expected, rest assured you won’t be billed any more.

What make of shower do you have?2020-10-26T15:00:51+00:00

We only hold Triton electric showers in stock as we believe they are the best on the market.

What manufacturers do you use?2020-12-01T08:40:59+00:00

We only try and use the very best manufacturer’s as we don’t won’t to be spending time visiting properties twice. Companies like Hager, Schneider, Triton and MK are amongst our frequently used manufacturers.

What type of socket and light switches do you supply?2020-10-26T15:00:57+00:00

We carry a good selection of sockets, lightswitches and lights. Pick from white, metal and plastic.

What’s the benefit of a hive thermotat?2020-10-26T15:00:07+00:00

Hive thermostats give you full control over your homes heating system. Control things such as temperature, heating times and turn your heating on or off when you are out and about. Add on radiator valves for zoning different temperatures in individual rooms.

What’s the first thing you should do when assessing your electrics?2020-12-01T08:43:15+00:00

Always start with an EICR otherwise known as an electrical installation condition report. This gives you an in depth look at the current condition of your homes electrics Much like an MOT for your car.

Why do I need my home electrics tested?2020-10-26T15:01:16+00:00

You need to get your home electrics tested because after time the components within its start to fail. Examples of this are:

  1. The copper in the cable starts to become brittle and becomes poor at conducting electricity which may lead to heat build up and then fire.
  2. Components such as MCB’s in your fuseboard become old and stop functioning as they once did leading to increased fire risk.
  3. Alterations. You just don’t know what the previous owner has done to your electrics. A simple thing like under sizing cable can be a hug fire risk. think for example if a plumber undersized his pipe, the water pressure would eventually lead to a pipe bursting. in the case of cable the excess pressure is dissipated as heat eventually making the PVC sheaf brittle and increasing the risk of electric shock.
  4. Enhanced Safety. New electrical installations come with the most up to date electrical safety features such as RCD’s and surge protection. These features could be the difference between getting an electric shock or not.
Why do you charge a deposit?2020-10-26T15:01:07+00:00

At myhomehero.today we provide ourselves on our speed. It’s for this reason we charge a small deposit when booking to secure your time slot.

MRS MICHELE TANNOCK
MRS MICHELE TANNOCK
6. December, 2020.
Verified
John installed new electric heaters and a new board in my home. He kept me upto date with supply and installation of heaters and was super friendly and easy to chat to. John was punctual,efficient and very tidy. I would highly recommend him for any of your heating/ electrical needs.
Armelle Murray
Armelle Murray
30. November, 2020.
Verified
John was super friendly and efficient. He updated my fuse board and made a really tidy job. All communication was really prompt which I appreciated and he was flexible to my schedule for when the work was carried out. Would easily recommend My Home Hero!
John Russell
John Russell
22. November, 2020.
Verified
Excellent job. Fast, friendly service. Good advice given. Will definitely use again and would recommend to others.
Raymond Paterson
Raymond Paterson
18. November, 2020.
Verified
Epic work completed by John! Very satisfied with the outcome, exactly how I wanted my new smart CCTV flood light, John was very friendly and knowledgable, arrived early to crack on and completed the job fast, would highly recommend.
Liz
Liz
19. October, 2020.
Verified
We contacted John about some work in 2 rented properties and he turned up when he said, was polite and courteous and charged what was agreed. Would have no hesitation in recommending him and myhomehero.today will be our go to electrician from now on.
Maureen Grimshaw
Maureen Grimshaw
15. October, 2020.
Verified
Excellent service, fitted outside lights and replaced trip switch, polite and very helpful.
Jane Buchan
Jane Buchan
12. October, 2020.
Verified
Absolutely brilliant service. Fast, efficient and friendly. John turned up on time, and the job was done expertly and such a quick turn around. He also went above and beyond in advising us on the best solution for the work needing done. The cost was also very reasonable too. I'm really chuffed - having dealt with a lot of tradesman i would certainly choose John first. Thanks for a great job, well done.
Adam
Adam
2. October, 2020.
Verified
John fixed a persistent electrical fault with my oven. Very professional service and high quality work - highly recommended!
Martin
Martin
1. October, 2020.
Verified
First Class Service,I highly recommend My Home Hero. In the future I will certainly use them again.
John Smith.
John Smith.
16. September, 2020.
Verified
Very simple to book prompt service first class workmanship would highly recommend
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